refunds & exchanges

Currently most of our products are printed on demand and dropshipped. So our refund and exchange policy reflects each company’s policy. Once we progress to producing our own products we will have a much more robust and client friendly policy. 

As the payments go through these companies first and then to Jewishystuff.com any refunds have to be processed through a 3rd party company (we have to contact them not you) and there may be a delay due to various reasons that Jewishystuff.com cannot control. 

Any questions or requests please contact us using the form below or at cutomerservice@jewishystuff.com

Although we will always to respond immedately, please alllow us 24-48 hours to respond as we are a small business and do not have a dedicated customer service department (yet). 

What we do cover:

  • Damaged orders (ripped, broken, etc)
  • Manufacturer errors

We will cover the production and shipping costs of new orders, or we can refund to the original payment source.

What we don’t cover:

  • Incorrect shipping details you have entered
  • Size or colour exchanges
  • Wrong size, colours or orders placed by mistake (in the case you have ordered by mistake contact us immediately as we may be able to cancel before the item’s payment is processed but there is no guarantee we will be able to do so) 

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