FAQ

Frequently Asked Questions

1. General Questions

You can check the status of your order on the “Account” page.

Select the “Orders” tab from the list. Here you will find your Order #, the date you ordered , the status of the order (the Status column mainly relates to whether the item has been shipped or not), finally under the the Actions column click the button that says “View”. From here it will give you a link to track your shipment  via Canada Posts updates. 

You can navigate to the Orders page here (click here)

If your order has been placed there is a good chance the item has already been printed. We are currently utilizing print on demand suppliers which means we have to abide by their policies and they only cover damaged goods or if there is a manufacturer defect. No exchanges, no cancellations.

Having said that sometimes it takes up to 24 hours to process the order and in some cases we can cancel before they print. But there are zero guarantees we will be able to cancel in time. 

If you do want to change or cancel your order contact us here (click here) immediately and we will do our best to make it happen, but again there is zero guarantee we will be able to in time. 

2. Payment

We accepts most major credit cards and Visa/Mastercard debit as well as Paypal.

If you live in Canada you will be charged in CAD.

If you live in the US you will be charged USD.

3. Shipping

You can check the status of your order on the “Account” page.

Select the “Orders” tab from the list. Here you will find your Order #, the date you ordered , the status of the order (the Status column mainly relates to whether the item has been shipped or not), finally under the the Actions column click the button that says “View”. From here it will give you a link to track your shipment updates. 

You can navigate to the Orders page here (click here)

Navigate to your Account > Orders page (click here) >  Click the black button that says “view” under the Actions column > Click the link at the bottom of the “Order Updates” section (the link generally starts with https://track.easypost.com)

Right now only Canada and the US but we will be expanding our service area soon. 

Although we are working on faster shipping methods, currently our supplier does not offer this feature but the orders are generally fulfilled within 1-7 business days. 

Our supplier ships mainly with Canada Post and DHL. They will attempt to put the package either in your mail box or failing that they will generally leave a slip with info on where and when to pick up the package. 

4. Returns & Exchanges

Currently most of our products are printed on demand and dropshipped. So our refund and exchange policy reflects each company’s policy. Once we progress to producing our own products we will have a much more robust and client friendly policy.

As the payments go through these companies first and then to Jewishystuff.com any refunds have to be processed through a 3rd party company (we have to contact them not you) and there may be a delay due to various reasons that Jewishystuff.com cannot control.

What we do cover:

  • Damaged orders (ripped, broken, etc)
  • Manufacturer errors

We will cover the production and shipping costs of new orders, or we can refund to the original payment source.

What we don’t cover:

  • Incorrect shipping details you have entered
  • Size or colour exchanges
  • Wrong size, colours or orders placed by mistake (in the case you have ordered by mistake contact us immediately as we may be able to cancel before the item’s payment is processed but there is no guarantee we will be able to do so) 

Currently most of our products are printed on demand and dropshipped. So our refund and exchange policy reflects each company’s policy. Once we progress to producing our own products we will have a much more robust and client friendly policy.

As the payments go through these companies first and then to Jewishystuff.com any refunds have to be processed through a 3rd party company (we have to contact them not you) and there may be a delay due to various reasons that Jewishystuff.com cannot control.

What we do cover:

  • Damaged orders (ripped, broken, etc)
  • Manufacturer errors

We will cover the production and shipping costs of new orders, or we can refund to the original payment source.

What we don’t cover:

  • Incorrect shipping details you have entered
  • Size or colour exchanges
  • Wrong size, colours or orders placed by mistake (in the case you have ordered by mistake contact us immediately as we may be able to cancel before the item’s payment is processed but there is no guarantee we will be able to do so)

If you have any more questions or concerns you can contact us here (click here)

What we do cover:

  • Damaged orders (ripped, broken, etc)
  • Manufacturer errors

We will cover the production and shipping costs of new orders, or we can refund to the original payment source.

What we don’t cover:

  • Incorrect shipping details you have entered
  • Size or colour exchanges
  • Wrong size, colours or orders placed by mistake (in the case you have ordered by mistake contact us immediately as we may be able to cancel before the item’s payment is processed but there is no guarantee we will be able to do so)

If you have any more questions or concerns you can contact us here (click here)

 

Currently most of our products are printed on demand and dropshipped. So our refund and exchange policy reflects each company’s policy. Once we progress to producing our own products we will have a much more robust and client friendly policy.

As the payments go through these companies first and then to Jewishystuff.com any refunds have to be processed through a 3rd party company (we have to contact them not you) and there may be a delay due to various reasons that Jewishystuff.com cannot control.

Any questions or requests please contact us using the form (here) or by email at cutomerservice@jewishystuff.com

Although we will always to respond immedately, please alllow us 24-48 hours to respond as we are a small business and do not have a dedicated customer service department (yet).

 

5. Other questions

As of now we do not. Believe it or not until we find a better arrangement there is less than $5 profit on each item we have on the site. We hope to have a great referral program in the future, once we develop further as a business and if you would like to propose a mutually beneficial arrangement please reach out to us via our contact form (here) or via email at info@jewishstuff.com

No we do not but you never know what the future may bring 🙂 

If you would like to carry some of the items you see here please reach out via our contact from (click here) or email info@jewishystuff.com

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